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September 30 - October 3
Aria Resort, Las Vegas, Nevada

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FREQUENTLY ASKED QUESTIONS

FAQ: Program

What is TENCon?

TENCon is the flagship annual conference for insurance professionals who use Applied Systems agency and broker management software. Designed for agency and brokerage owners, principals and everyone on their teams, TENCon provides a format complete with technology innovation and education, industry best practices and professional networking.

What can I expect to get out of TENCon?

Expect to share knowledge and information with peers and partners, get hands-on training and acquire firsthand best-practices information. TENCon allows you to immerse yourself in information and networking to gain the greatest value from your Applied Systems investment, making your business more valuable and productive.

What education sessions are offered?

More than 170 education sessions are organized in product-specific learning tracks for all levels of Applied Systems users and all roles in the agency or brokerage. Check back soon for a schedule of TENCon 2013 education sessions.

When will the list of sessions be made available?

The complete list of conference sessions will be available on or before May 31, in advance of the discounted registration rate deadlines. ASCnet and Applied Systems are determined to provide you with the best education you can receive on your system at this annual conference. With more than 170 sessions now being scheduled, you can rest assured there will be education for all levels of experience and job responsibilities in your agency or brokerage. This year, Full Conference Registration includes educational sessions offered Monday through Thursday.

Who are the session presenters?

The faculty roster includes subject-matter experts who are agents, brokers, ASCnet master presenters, Applied Systems professional staff and other industry experts.

How can I determine which sessions to attend?

You can choose sessions within a track geared to your experience level or role in the agency or brokerage; or you can select a variety of sessions across all tracks.

Are continuing education credits available?

Yes. There will be sessions that qualify for continuing education credits through the National Alliance for Insurance Education & Research. For details, watch new information as it is posted to www.TENCon.org.

What can I expect in the TENCon exhibit area?

TENCon exhibitors are insurance carriers, industry organizations and providers of products and services important to the business of insurance. Get information, hands-on experience and up-close interaction with your carriers and other exhibitors, including Applied Systems and ASCnet.

What is ASCnet?

For more than 25 years, ASCnet — the Applied Systems Client Network – has been the only official, recognized, international user group for insurance professionals who use Applied Systems software. TENCon has long been ASCnet's signature conference. For the second year in a row, ASCnet and Applied Systems are co-hosting the event.

How is the conference program affected by Applied Systems becoming a TENCon co-host?

Working together, ASCnet and Applied Systems have developed new education sessions, expanded the exhibit area to include more partners and exhibitors than ever before, and scheduled new networking events. The collective goal is to provide the best-ever TENCon experience and encourage Applied Systems users to get the greatest utilization of Applied Systems software.

Why did TENCon event dates change from August?

Based on the success of TENCon 2012, ASCnet and principal partner Applied Systems determined that changes were needed to provide adequate meeting space and logistics to meet the growing requirements of the conference. With TENCon 2012 year-over-year attendance increasing more than 60%, the facility originally contracted for the 2013 program simply didn’t have enough space to accommodate the conference. For 2013, we worked with the Aria Resort to secure an appropriate venue with additional space and larger rooms to improve the overall experience for conference attendees. While we realize the conference dates coincide with month and quarter-end closing, we had to adjust the TENCon dates to match the availability of the conference facilities required. Both ASCnet and Applied Systems are offering webinars leading up to the event as well as on-site assistance with your monthly close.

FAQ: Schedule

What are the dates for TENCon 2013?

Monday, September 30 – Thursday, October 3.

Are there any activities outside of the conference hotel? If so, is transportation provided?

While entertainment activities for TENCon 2013 are still being finalized, you can rest assured that for any scheduled conference activities away from the Aria Resort, transportation will be provided.

FAQ: Registration

How do I register for TENCon?

You can register online from April 23 – September 27 or register onsite at the venue from September 28 – October 3.

Is there a discount for registering early?

Yes. Early-bird discounts apply through June 28, 2013. Visit the Registration page to view complete registration details.

What is the deadline for registration?

Early Bird Registration is April 23 – June 28. Pre-Registration is June 29 – August 30. Regular Registration is August 31 – September 27. After September 27, registration will be accepted onsite only at the TENCon venue. Spouse/Guest Full Registration and Spouse/Guest Evening Events Only must be purchased in advance. These options will not be available onsite.

Can I register at TENCon?

Onsite registration is available September 28 – October 3. Full Conference Registration onsite is $1099 for ASCnet members and $1249 for nonmembers.

What forms of payment are accepted for registration?

We accept MasterCard®, Visa®, American Express® or checks made payable to Applied Systems Client Network and mailed to PO Box 71367, Chicago, IL 60694-1367.

Is there a group registration discount?

Yes. TENCon is offering a $100 discount on Full Conference Registration after the third registrant from the same agency or brokerage. For online registration, all registrations must be entered at the same time for the price to adjust automatically for subsequent registrations; otherwise contact Christina Ciurej at 800.605.1045 for assistance.

What is included in my registration fee?

Full Conference Registration includes all educational sessions, exhibits, and published meals/evening events. Additional fees apply for the Management Program and Continuing Education classes.

One Day Registration includes educational sessions, exhibits and published meals/evening events on the selected day. Attendees can choose from Monday, Tuesday, Wednesday or Thursday.

Can I bring my spouse or another guest?

Yes. There are two registration options for spouses/guests. Spouse/Guest Full Registration is $549 and includes exhibits, published meals and evening events but does not include educational sessions. Spouse/Guest Evening Event Only is $149 (per person per event) and allows conference registrants to purchase a ticket to the Tuesday night and/or Wednesday evening event. This does not include any other meal functions or exhibits. Attendees to evening events must be 21 years of age or older. Spouse/Guest Full Conference and Spouse/Guest Evening Event Only registration must be purchased in advance. These options will not be available onsite.

What should I do when I arrive?

Visit the TENCon registration desk during open hours to check in and pick up your conference materials. The registration desk will be open (Pacific Time):

  • Saturday, September 28: Noon – 6 p.m.
  • Sunday, September 29: 7 a.m. – 6 p.m.
  • Monday, September 30: 7 a.m. – 6 p.m.
  • Tuesday, October 1: 7 a.m. – 6 p.m.
  • Wednesday, October 2: 7 a.m. – 5 p.m.
  • Thursday, October 3: 7 a.m. – 2 p.m.

What do I need to be admitted to TENCon events?

Your official conference badge is required for admittance to all TENCon daytime and evening events. If you misplace your badge during the conference, please seek assistance at the TENCon registration desk.

If I have a question that's not addressed in these FAQ, where should I direct it?

New information will be posted frequently on this website. Check back often for updates. You can also contact ASCnet at 800-605-1045.

What is the cancellation policy?

TENCon 2013 cancellation policy applies to all fees associated with the meeting. All cancellations must be in submitted online or in writing via mail, e-mail or fax. 85% of your paid fees will be refunded if cancellation is received by June 28, 2013. 50% of your paid fees will be refunded if cancellation is received between June 29, 2013 and August 31, 2013. No refunds will be given for cancellations received September 1, 2013 and after. No exceptions. Substitutions however, may be made at any time. No-shows, without prior written notice, are responsible for payment in full. If you qualify for a refund, please allow two (2) business days for funds to be returned. ASCnet and Applied Systems are not responsible for non-refundable airfares or change fees incurred as a result of cancelled airline flights or changes imposed by the airlines due to inclement weather or scheduling changes. Hotel reservations should be cancelled directly with the Aria Resort.

FAQ: Venue and Local Interests

How do I make a hotel reservation?

For special TENCon room rates, book directly with the Aria Resort. These special rates are available for a limited time. Reserve a room at the Aria.

What’s the negotiated rate for the Aria during TENCon and is that available before or after the event?

The TENCon negotiated rate of $159 plus taxes & fees is available from Tuesday, September 24 through Sunday, October 6. However, space is limited so make your reservations early.

What attire is appropriate for TENCon?

Business casual attire is appropriate for all TENCon events.

What time zone is Las Vegas in?

U.S. Pacific Standard Time.

What's Las Vegas weather expected to be like during TENCon?

With more than 300 days of sunshine every year, your odds for having good weather are favorable. Las Vegas generally has low humidity and minimal rainfall. In October, the average high temperature is 82º F (28º C) and the average low temperature 59º F (15º C).

If I want to extend my stay in Las Vegas beyond TENCon, where can I get information on local attractions?

Las Vegas’ lineup of stellar entertainment, exciting attractions and world class restaurants place the city among the world's most unforgettable destinations. Whether this is a first visit or a return trip, Las Vegas sights and sounds will make for a memorable experience. Visit www.lasvegas.com for more information.